Our integrated management systems
Since our company was founded, we have been continuously striving to strengthen the expectations, trust and satisfaction of our customers and partners. In this spirit, we established our quality management system in 1999 in accordance with the ISO 9001 standard, which we have maintained and continuously improved since then.
Trends and challenges in the IT market have highlighted the fact that customer expectations of suppliers and service providers have come to the fore to identify and mitigate risks where possible, to manage residual risks and to achieve a high level of information and service security.
Recognising this, we were among the first in the Hungarian human IT market to have our integrated quality management, IT service management and information security management system, developed in accordance with the requirements of the relevant ISO 9001, ISO 20000 and ISO 27001 standards, successfully certified in mid-February 2016.
Certification Areas of the Integrated Management System
ISO 9001
Development, implementation, and support of integrated human IT business management systems.
ISO/IEC 20000-1
Service management system for operating, supporting, and maintaining integrated human-computer business management systems for external customers.
ISO/IEC 27001
Security of customer and organizational data managed in the context of IT hosting services.
Quality management policy
L-SOFT is committed to developing high-quality software solutions and providing services that meet market and customer expectations, as well as applicable regulatory requirements.
Customer centricity
Understanding our customers’ expectations and providing a high level of service is essential to us, and we continuously review their feedback to improve the quality of our products and services.
Innovation and Technological Development
We use the latest technologies to develop competitive, efficient, and reliable software, as well as to provide high-quality services. Our goal is to provide our customers with solutions that best meet market needs.
Continuous Improvement
We continuously improve our quality management system by taking into account industry trends, regulatory requirements, and market changes.
Security and reliability
Software security is central to our operations. We ensure that our products are protected against cyberattacks and comply with data protection and security standards.
Staff training
The success of our team is the foundation of our professional development. We support continuous learning to help our colleagues keep up to date with the latest technologies and development methods.
Compliance with Laws and Standards
We operate in accordance with applicable laws, industry standards, and ethical norms.
Environmental sustainability
We take responsibility for the environment. We strive for the efficient use of resources, as well as sustainable software development and service delivery practices. We work to be a trusted partner to our customers, building successful, long-term relationships based on our quality policy.
Information Security Policy
L-SOFT is committed to ensuring the highest level of information security. Our goal is to protect the confidentiality, integrity, and availability of data to meet the expectations of our customers and employees.
Data security
Protecting your business and customer data is our top priority. We implement technical and organisational measures to minimise the risk of unauthorised access to data.
Access control
Only authorized individuals have access to our information systems. We regularly review and update access rights to prevent the misuse of data.
Cybersecurity Protection
We use protection mechanisms against cyberattacks, including firewalls, intrusion protection systems, and encryption technologies. We regularly test and update our IT infrastructure to ensure resilience against threats.
Training and Awareness
Our staff receives regular information security training. We raise awareness of potential threats and promote secure data management practices.
Incident Management
We have developed an incident management plan to enable us to handle security incidents quickly and effectively. All incidents are documented and analyzed, and appropriate corrective actions are taken.
Regulatory Compliance
We conduct our activities in compliance with relevant information security legislation and industry standards to ensure data protection and compliance.
Continuous Improvement
We regularly review and improve our information security policies to account for the latest technologies and threats.
At L-SOFT, we are committed to information security, and we strive to provide our partners with reliable, secure services.
Service management policy
L-SOFT is dedicated to delivering high-quality software and IT services that align with our clients’ expectations and business goals. Our service management policy aims to ensure continuous improvement, customer satisfaction, and efficient, reliable services.
Our service management system aims to:
- Provide services that meet customer expectations.
- Ensure high levels of availability and performance.
- Ensure high-quality service delivery and high customer service levels
- Support continuous improvement and innovation.
- Ensure the security and compliance of services.
- Comply with relevant legislation, industry standards and service management obligations.
Our service management system includes the following:
- Establishing and enforcing service level agreements (SLAs).
- Continuous improvement of incident management and problem resolution processes
- Change and release management to minimize service outages
- Performance monitoring and reporting to continuously improve services
- Developing and implementing risk management strategies
- Continuous improvement and review
Service management policies are regularly reviewed and improved based on customer feedback, market trends, and technological innovations.
